You can call Alder Home Security at (833) 329-8280 toll free number, write an email, fill out a contact form on their website www.alder.com, or write a letter to Alder Holdings, LLC, 450 N 1500 W, Orem, Utah, 84057, United States. This young lady name Virginia helped me with my security panel. Reply. Salary information comes from 35 data points collected directly from employees, users, and past and present job … Alder Security includes the industry-standard 24/7 professional monitoring along with the added function of mobile remote system access through a web-enabled device. Is there a trial period with Alder Home Security? Customer Service Representative (Former Employee) - Orem Utah - September 8, 2018 I’ve worked at other call centers before and non of them are perfect, however Alder is by far the worst. Need immediate support? Alder Customer Service . We are so happy with the end result and would definitely recommend Alder Security to anyone thinking about having security." Sales Team of the Year The nationally recognized Stevie Awards awarded Alder as the silver 2017 recipient for the Field Sales Team of the Year. Coupled with industry-leading emergency response times, Alder offers professional installation or a proprietary do-it-yourself installation option and ships the alarm systems directly to the customer… She stayed on the phone with me until it was fixed. How would you like to get help? I tried calling and no calls were returned, I also tried contacting on their website. Alder also offers a Limited Lifetime Equipment warranty for an additional $3.00 per month, which extends your warranty to the full period during which you have a service contract with Alder. - Awarded best customer service and salesman award from customer satisfaction online reviews - Trained new employees on food handling procedures - Server, Cashier, Cook, Delivery Driver. Some good news, and other not so good news. Alder Security 450 N 1500 W, Orem, Utah, United States, 84057-2829. Submit. Customer Support. Home Security. Average Alder hourly pay ranges from approximately $10.77 per hour for Agent to $34.65 per hour for Outside Sales Representative. Alder Security is an American home security company balancing DIY systems with 24/7 monitoring. 855.535.5006. My Account. Useful. Customer service. You can visit your city hall and talk to an official there about your alarm system. Outdoor applications may require more robust sensors. The turnover rate is so high that we were pulled out of training early to get more agents on the phone. Equipment — You can set up service with Brinks using their equipment or a third-party system from Nest, while Alder only monitors security systems purchased from them. Average Alder Customer Service Representative hourly pay in the United States is approximately $12.71, which meets the national average. I was originally an AP customer; however Alder bought them out and so this review reflects the experience I have had with Alder. Alder Home Security offers a limited 12-month warranty on all of its equipment. Customer service is sales driven only and not there to HELP a customer. 2. Life Safety. They made the whole process so easy and you could tell they are a hard working and solid team who take pride in what they do. Both offer 24/7 customer service. My fire alarm/freeze alarm went bad, a week before I was heading out of town for the holidays. the gold recipient for Sales and Customer Service. Suggestions. 855.535.4955. Customer Portal. The average Alder salary ranges from approximately $23,125 per year for Alarm Technician to $150,000 per year for Salesperson. Alder's primary focus is providing customers security systems and monitoring services, but the company also offers limited fire, home hazard, and medical emergency protection as well as home automation integrations. Both companies require contracts … It seems that Alder may care more about signing customers and making money than it cares about actually helping its customers. Use RevDex to write a review. Customer Support. 1. Get support for your Alder home security systems through email or over the phone. Cancelling your Alder Home Security contract can be a hassle. One. Latest News from. Ask for the rep's badge and enter the Rep ID in the form to the right. Home Security. Alder Security: What our Tests Revealed. Login or create an account to manage your account. On one hand, the up-front guidance when you’re putting together your Alder home security system is helpful and uncommon for DIY systems. According to the Utah Better Business Bureau, Salt Lake City based Alder home protection has over 200 complaints nationwide, many of them for deceptive home security … One major difference between ADT and Alder is the equipment installation. When we called Alder customer service for help, we were put on hold for a full 30 minutes (not good!). Wanda K Sign in to contact user • Sep 08, 2020. Verify Representative. Give us a call, we will get you taken care of. Mobile Remote System Access and Cellular Service. If you have any questions about installing or getting a permit for an Alder home security system, you’re welcome to call our customer service team at 855-977-7201. My Account . Mounting on some surfaces can be difficult and the sensors must be close enough to transmit a signal to the main hub. Tech Republic. Submit Home Security. Alder Security My Account . TVGuide.com. How do I discontinue Alder Home Security? CNET. Check with Alder Security customer service to find out what sensors are best suited for your situation. Consumer Product of the Year The nationally recognized Stevie Awards awarded Alder as the silver 2018 recipient for the Consumer Product of the Year. Medical Alert. Medical Alert. Customer service contacts and company information. Share. Alder believes in quality home security, protection, & service without compromise. Reviews from Alder employees about working as a Customer Service Representative at Alder. Vivint and Alder home security systems offer homeowners effective and reliable home security. Mobile Remote System Access and Cellular Service. In 2019, ADT was awarded $4 million from Alder Security for deceptive sales practices. Sharing is caring! If you set up service with them, you're obligated to use their service for several years, depending on your agreement with them. Alder gets mixed reviews for customer service. Winner: ADT. With Alder, customers are typically required to sign a three-year or five-year contract. Unaware that in my contract somewhere it states that if I don't call 30 days before the end of my contract date and have them send a letter to me and me sign it and return it. 9 talking about this. Questions? CBS News. Write a review on Alder Home Security or ask a question. Alder Home Security offers a 30-day trial period for its home security systems. Yep, there's an app for that. Alder seems to falter in terms of customer service response but excels in terms of responding to system alerts when an emergency occurs. Return Period — Brinks has a 30-day return policy for all their equipment and services, while Alder doesn't have a clear policy regarding returns. I was originally under contract for 3 years. Cameras Verify Rep. Support. Alder (844) 746-2481 Visit Site » Installation. "Excellent customer service from initial contact through to installing the alarm system and cameras and the after service. We came across some eye-opening things during our hands-on experience with Alder. Call: 855.535.4955. Alder provides a broad line of home security systems with 24/7 professional monitoring and mobile control. I want to thank her and appreciate her for helping me get this problem done.. thank you again Virginia for your help and the Alber security team.. The cheapest Alder alarm system starts at $34.99 a month, and Alder Security requires no credit check. [email protected] Contact Alder Home Security customer service. Give us a call at 844-442-5337. Alder and Vivint are both ideal for those with long-term security needs because of the contract requirement. 3. How to Verify. But thankfully a fellow named Geno from tech support came on the line and got us back on track. Gamespot. Reviews → Burglar Alarm Systems → Alder Security Alder Security Reviews (%countItem) Add a review. But on the other hand, the lack of transparency for pricing and persistent complaints about tech follow-up for existing customers give us pause. This will deter some customers who prefer either a fully DIY service or a … TV.com. Customer Support . If the rep's information appears, they currently work with Alder. Alder Security includes the industry-standard 24/7 professional monitoring along with the added function of mobile remote system access through a web-enabled device. They offer quality equipment and professional monitoring for an added layer of security. Alder Alarm System Phone Number . This is an alarming indication of the company's customer service or lack thereof. Is Alder Security A Scam . We’ll be happy to help you out. Write a review Sign in. Make sure you're working with the right people. Cameras Verify Rep. Support. Get support for your Alder home security systems through email or over the phone. Customer Portal. Have something to share about Alder Security? Alder Security Customer Service . To create an account please fill out the form below. To cancel your contract, you must call Alder’s customer service department no less than 30 days before you want to cancel your service. Enjoy the convenience of email. Home Security Life Safety Cameras Verify Rep. 855.513.9495. 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