The researching and developing documentation requires understanding the distinctions between a Policy, a Procedure, or a Process. The procedures then support the policies that you have in place. Procedures are the sequential steps which direct the people for any activity. Using common maps to illustrate the differences between a Policy, Process, and Procedure, the following example illustrates that different content is contained within each type of document. Policies, Processes, and Procedures Form a Hierarchy Policies Processes Procedures 8. The process should be clear and cover almost any variation of a problem. Reply Process vs. Work Instruction. Filling Customer Orders – Process; Credit Terms and Collection Guidelines – Policy; Here are some definitions to help clarify things. The difference between policies and procedures in management are explained clearly in the following points: Policies are those terms and conditions which direct the company in making a decision. You might have a disciplinary or grievance procedure that links to one or more policies, but usually procedures are more general. Procedures can take the form of a workinstruction, a desk top Procedure, a quick reference guide, ora more detailed Procedure. Each has their place and fills a … Policies are implemented by establishing clear, compliant expectations (guidelines and procedures), assuring that all involved staff members are familiar with these expectations and monitoring performance to assure that these expectations are followed. Definitions Policy: Policy provides the operational framework within which the institution functions. A policy is a high-level statement that reflects the intent and direction from the top management. Many people often confuse these three terms: business Process, Procedure, and Work Instruction.In fact, … For example, a return procedure should include what to do if the customer has a receipt, does not have proof of purchase or has used the item in question. 2. A procedure, on the other hand, is more detailed and lower level, defining the specific protocol to accomplish part of the process. All address related subject matter, but … Final Thoughts. A Policy is a guideline or statement of position with respect to a given topic. Provide flexibility for unforeseen circumstances. A Process is the highest level description of a large task or series of related tasks. As you can see, there is a difference between policies, procedures, standards, and guidelines. It provides the BIG picture. The procedure outlines the order of specific steps required to achieve an end result, and a series of procedures taken together make up a process. Once published, it is mandatory for everyone within the organization to abide by the policy. Should NOT be confused with formal policy statements. Discover the difference and how each one can help your business grow. A procedure is necessary when there can be no exception from the expectation. A policy is the what, procedures are the how. But, the three Ps are integral parts of an organization's structure and are vital to its success. Policy vs. Procedure 1.Purpose This "Policy vs. Procedure" document is an aid to those involved in drafting and reviewing proposed policies for inclusion in the SOU Policies web site. Procedure vs. While all the information relates to the subject of driving fromHollywoodto Los Angles, different content type is used for different documents. A procedure is a set of steps explaining how to do an activity, for example a procedure to purchase office equipment for a new employee. Hope that helps! Policy: A policy is always the apex among the other documents. 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